8个积极倾听的小方法 周二分享二学会倾听

分享兴趣，传播快乐，增长见闻，留下美好！亲爱的您，这里是learningYard学苑。今天小编为大家带来“周二分享（二）|学会倾听”，欢迎您的访问。

Share interests, spread happiness, increase knowledge, and leave behind beauty! Dear you, this is learningyard school. Today's editor brings you "share on Tuesday (II) | learn to listen". Welcome to visit.

“自然赋予人类一张嘴、两只耳朵，就是要我们多听少说。”一般来说，在沟通过程中最常用到的能力是洗耳恭听的能力和能说会道的能力。洗耳恭听，就是在听的时候要做到用耳朵去听、用头脑去思考、用心灵去感受，它强调的是倾听的能力。能说会道，就是在沟通中要善于言辞、以理服人，它强调的是语言表达能力。人们在实践中往往重视语言表达能力的训练而忽视倾听能力的提升，结果就是说得多、听得少。其实，沟通的最大困难不是在于如何把自己的意见、观点说出来，而是在于如何听出别人的心声。相对于语言表达能力而言，倾听的能力更为关键。尽管有效沟通大约75%取决于倾听，大多数人却仅仅花30%~40%的时间倾听他人的陈述，这就造成了很多沟通错误。

When others talk, we are listening, but we are often not listening. Many people confuse listening with listening. In fact, there is a fundamental difference between the two. Listening is only a physiological process and an unconscious behavior. As long as the ear can hear others' words, it indicates that it is listening. Although listening is also based on hearing the sound, what is more important is that listening is not only physiological listening, but also a positive, active and conscious thinking. In the process of listening, we should not only receive and understand what others say, but also receive and understand others' gestures, posture and facial expressions; We should not only get information from it, but also grasp others' thoughts and emotions.

当别人说话时，我们在听，但我们常常并不是在倾听。很多人把倾听与听混为一谈，事实上，两者是有根本区别的。听只是一个生理过程，是一种无意识的行为，只要耳朵能够听到别人说话，就表明在听。而倾听虽然也以听到声音为前提，但更重要的是倾听不仅仅是生理意义上的听，更应该是一种积极的、主动的、有意识的思考。在倾听的过程中，不仅要接收、理解别人所说的话，而且要接收、理解别人的手势、体态和面部表情;不仅要从中得到信息，而且要抓住别人的思想和情感。

"Nature endows humans with one mouth and two ears, that is, we need to listen more and speak less." Generally speaking, the most commonly used abilities in the process of communication are the ability to listen attentively and the ability to speak. Listening is to listen with your ears, think with your mind, and feel with your heart. It emphasizes the ability to listen. Being able to speak means being good at words and convincing people with reason in communication. It emphasizes the ability of language expression. In practice, people often pay attention to the training of language expression ability and ignore the improvement of listening ability. The result is to speak more and listen less. In fact, the biggest difficulty in communication is not how to express one's own opinions and views, but how to listen to others' voices. Compared with the ability of language expression, the ability of listening is more critical. Although effective communication depends on listening for about 75%, most people only spend 30% - 40% of their time listening to others' statements, which leads to a lot of communication errors. D

斯蒂芬·罗宾斯等人认为，积极倾听要求集中全部注意力，以便听明白全部意思，且不急于做事前判断或解释。他进一步指出积极倾听要做到以下步骤:第一，目光接触。与说话人进行目光接触能使你集中注意力，减少走神的可能性，而且可以鼓励讲话者。第二，展现赞许性的点头和恰当的面部表情。有效的倾听者会通过非言语信号对所听到的信息表现出兴趣。第三，避免分心的举动或表示厌倦的动作。倾听时，不要看表，不要随手翻阅文件或玩手机等，这些动作让说话人觉得你感到厌烦或不感兴趣。第四，提问。这一行为能够澄清认识、保证理解并使讲话者确信你在倾听。第五，用自己的语言复述。复述是一种测试你是否认真倾听以及你所理解的内容是否正确的有效工具。第六，避免打断讲话者。先让讲话者讲完自己的想法，你再做出反应。第七，不要说得太多。不仅要乐于表达自己的想法，更要乐于聆听他人说话。第八，顺利转换倾听者与讲话者的角色。有效的倾听者能够顺利地从讲话者转为倾听者，再由倾听者转为讲话者。

Stephen Robbins and others believe that active listening requires full attention in order to understand the whole meaning, and do not rush to judge or explain before doing something. He further pointed out the following steps for active listening: first, eye contact. Eye contact with the speaker can make you concentrate, reduce the possibility of distraction, and encourage the speaker. Second, show approachable nods and appropriate facial expressions. Effective listeners will show interest in the information they hear through nonverbal signals. Third, avoid distracting or boring actions. When listening, don't look at your watch, read files or play with your mobile phone. These actions make the speaker feel bored or uninterested. Fourth, ask questions. This behavior clarifies awareness, ensures understanding, and assures the speaker that you are listening. Fifth, retell in your own language. Retelling is an effective tool to test whether you listen carefully and whether the content you understand is correct. Sixth, avoid interrupting the speaker. Let the speaker finish his thoughts before you react. Seventh, don't talk too much. Not only be willing to express your ideas, but also be willing to listen to others. Eighth, smoothly switch the roles of listeners and speakers. Effective listeners can smoothly change from speaker to listener, and then from listener to speaker.

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翻译来源于谷歌翻译

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